L99 Privacy Policy — Your data is safe with us

When you register on the l99 platform or use any of our services, you provide us with certain personal information. This privacy policy explains how we collect that information, the purposes for which we use it, and how we keep it secure. We believe you should have full control over your personal information, and with that goal in mind, we always operate with transparency. This policy has been developed in accordance with applicable data protection laws in Bangladesh and international standards. Continued use of the platform will be considered acceptance of the terms of this policy, so please read it carefully.

During registration, we collect your name, mobile number, date of birth, and preferred payment method — these are essential for account management and identity verification. When you make a deposit or withdrawal, transaction details (amount, time, payment method) are automatically recorded. Our system collects your device type, operating system, browser version, and IP address — this is used to ensure security and detect fraudulent activity. Behavioral data such as which games you play on the platform, how long your sessions last, and what betting patterns you follow helps us improve our service quality. Any information you share when contacting our support team is also stored securely so we can provide better assistance in the future.

Your information is primarily used for account management, transaction processing, and customer service — it is not used for any other purpose. We analyze your gaming history to create a personalized experience, such as surfacing your preferred sports events or game categories. From a security perspective, your device and IP information is used to detect unusual login patterns or suspicious transactions. To fulfill legal obligations in Bangladesh, such as age verification or anti-money laundering requirements, providing certain information to regulatory authorities is our legal responsibility. We never sell your personal information to third parties or use it for advertising purposes.

L99 shares your personal information with third parties only in limited and specific circumstances. Necessary transaction details are shared with mobile banking partners such as bKash, Nagad, or Rocket for payment processing, and they are also bound by strict confidentiality agreements. We may disclose information as a legal obligation upon receiving a valid order from a Bangladeshi court or regulatory authority. Certain trusted service providers (such as cloud hosting) involved in operating our technology infrastructure have limited access to data, but they may not use that data for their own purposes. In the event of a company merger or acquisition, data may be transferred with advance notice to users. Under no other circumstances will your information be shared externally.

All your personal and financial information is protected using SSL/TLS encryption technology, which prevents any unauthorized access during data transmission. Our servers undergo regular security audits and are kept secure using the latest cybersecurity technologies. Two-Factor Authentication is available for account access, providing an additional layer of protection for your account. Our staff can only access information necessary for their specific role, and all access is logged and recorded. In the event of a data breach, we commit to notifying affected users within 72 hours.

You can request a copy of your stored data from us at any time, and we are obligated to provide it within a reasonable timeframe. You have the right to request corrections if any of your information is inaccurate, and we will update it promptly. After closing your account, you may request deletion of your personal data; however, some information may need to be retained for a specified period due to legal obligations. The option to opt out of marketing communications is always available — this can be done through account settings or via the support team. Our support team is always ready to handle any questions or complaints regarding your privacy rights.

The l99 platform uses cookies and similar technologies to enhance your browsing experience and keep login sessions active. Essential Cookies are indispensable for the platform's core functionality and cannot be disabled. Performance cookies help us understand which pages users visit most and where issues arise — this data is completely anonymous. You can manage cookies through your browser settings, though disabling certain cookies may limit some platform features. We do not use any third-party advertising tracking cookies.

L99 reserves the right to update this privacy policy as needed, and a notification will be sent to the registered mobile number for any significant changes. Continued use of the platform after changes have been made will be considered acceptance of the new policy. The date of this policy is noted at the top of the page, so we recommend checking it regularly. For any privacy-related questions or complaints, please contact our support team — we aim to respond within 48 hours. For more details, please also visit our Terms & Conditions and Responsible Gaming page as well.